REFUND POLICY

At Quatro Fashion, we want you to be completely satisfied with your purchase. If you are eligible for a refund, we aim to make the process as simple and convenient as possible.

Refund Eligibility

Refund requests are accepted subject to the conditions outlined in our Return & Exchange Policy.

To be eligible for a refund, the item must generally:

• Be unused and unworn.

• Be in its original condition.

• Have all original tags and packaging attached, where applicable.

• Be returned within the applicable return period.

• Not be a final-sale, customized, or otherwise non-refundable item.

Items that show signs of use, damage, alteration, washing, or missing tags may not be eligible for a refund.

Refund Process

Once we receive and inspect the returned item, we will review the refund request and notify you of the outcome.

If the refund is approved, the applicable refund amount will be processed using the original payment method, where possible.

Refund Processing Time

After approval, refunds may take several business days to appear in your account depending on your payment provider or bank.

The time required for the refund to appear is outside Quatro Fashion's control and may vary between payment providers.

Non-Refundable Items

Certain products may not be eligible for refunds due to hygiene, customization, promotional conditions, or other applicable restrictions.

Any non-refundable products or conditions will be communicated at the time of purchase or within the applicable product or return information.

Sale & Promotional Items

Products purchased during special promotions, discounts, or clearance sales may be subject to specific refund conditions.

Please check the terms of the relevant promotion before completing your purchase.

Damaged or Incorrect Items

If you receive an item that is damaged, defective, or different from the item you ordered, please contact Quatro Fashion as soon as possible after delivery.

We may request photographs or other information to help us assess the issue and provide an appropriate solution.

Refund Deductions

Where applicable, certain delivery, return, or other charges may be deducted from the refund amount in accordance with our applicable policies.

Contact Us

If you have any questions regarding a refund or would like assistance with your request, please contact Quatro Fashion through the contact information available on our website.

We will do our best to review your request and assist you as quickly as possible.

Thank you for choosing Quatro Fashion.